@book{100522,
	author = {HELLER, ROBERT, 1932- and ZIEGELMAIER, ROSEMARIE},
	title = {COMO GERENCIAR MUNDANCAS},
	publisher = {PUBLIFOLHA},
	year = {1999},
	address = {SAO PAULO},
	edition = {2 ed.},
	note = {INCLUI INDICE.},
	url = {https://www.santoandre.sp.gov.br/pesquisa/con_detalhe.asp?ID=116727&vHistoryNovo=sim}
}