@book{101576,
	author = {CAMARGO, EDMIR},
	title = {E DE ELEFANTE!: ATENDIMENTO IDEAL: O QUE FAZ A DIFERENCA?},
	publisher = {UNIC},
	year = {2009},
	address = {SANTO ANDRE},
	edition = {1 ed.},
	url = {https://www.santoandre.sp.gov.br/pesquisa/con_detalhe.asp?ID=117798&vHistoryNovo=sim}
}