@book{103742,
	author = {HELLER, ROBERT, 1932-},
	title = {COMO SE COMUNICAR BEM},
	publisher = {PUBLIFOLHA},
	year = {2001},
	address = {SAO PAULO},
	edition = {3 ed.},
	note = {3ª REIMPRESSAO. INCLUI INDICE.},
	url = {https://www.santoandre.sp.gov.br/pesquisa/con_detalhe.asp?ID=119983&vHistoryNovo=sim}
}