@book{108225,
	author = {FITZSIMMONS, JAMES A. and FITZSIMMONS, MONA J.},
	title = {ADMINISTRACAO DE SERVICOS: OPERACOES, ESTRATEGIA E TECNOLOGIA DE INFORMACAO},
	publisher = {BOOKMAN},
	year = {2007},
	address = {PORTO ALEGRE},
	edition = {4 ed.},
	note = {TRADUCAO DE: SERVICE MANAGEMENT : OPERATIONS, STRATEGY AND INFORMATION TECHNOLOGY. REIMPRESSAO. INCLUI BIBLIOGRAFIA E INDICE. O EXEMPLAR DA BIBLIOTECA NAO POSSUI O CD-ROM.},
	url = {https://www.santoandre.sp.gov.br/pesquisa/con_detalhe.asp?ID=124553&vHistoryNovo=sim}
}