@book{108595,
	title = {ESSENCIAIS (OS)},
	publisher = {HARVARD BUSINESS REVIEW},
	year = {2010?},
	address = {S.L.P.},
	edition = {1 ed.},
	url = {https://www.santoandre.sp.gov.br/pesquisa/con_detalhe.asp?ID=124929&vHistoryNovo=sim}
}