@book{111633,
	author = {KING, LARRY, 1933- and GILBERT, BILL},
	title = {SEGREDOS DA BOA COMUNICACAO (OS)},
	publisher = {LIVRO PLENO},
	year = {2000},
	address = {CAMPINAS},
	edition = {1 ed.},
	url = {https://www.santoandre.sp.gov.br/pesquisa/con_detalhe.asp?ID=128102&vHistoryNovo=sim}
}