@book{125013,
	author = {OSBORNE, CHRISTINA},
	title = {COMO LIDAR COM PESSOAS DIFICEIS},
	publisher = {PUBLIFOLHA},
	year = {2005},
	address = {SAO PAULO},
	edition = {1 ed.},
	note = {3ª REIMPRESSAO. TRADUCAO DE: DEALING WITH DIFFICULT PEOPLE. INCLUI INDICE.},
	url = {https://www.santoandre.sp.gov.br/pesquisa/con_detalhe.asp?ID=141756&vHistoryNovo=sim}
}