@book{136335,
	author = {OLIVEIRA, DJALMA DE PINHO REBOUCAS DE},
	title = {ADMINISTRACAO DE PROCESSOS: CONCEITOS, METODOLOGIA, PRATICAS},
	publisher = {ATLAS},
	year = {2011},
	address = {SAO PAULO},
	edition = {4 ed.},
	url = {https://www.santoandre.sp.gov.br/pesquisa/con_detalhe.asp?ID=157826&vHistoryNovo=sim}
}