@book{137592,
	author = {SILVA, FABIO GOMES DA},
	title = {GESTAO DO RELACIONAMENTO COM O CLIENTE},
	publisher = {CENGAGE LEARNING},
	year = {2011},
	address = {SAO PAULO},
	edition = {1 ed.},
	note = {3ª REIMP..},
	url = {https://www.santoandre.sp.gov.br/pesquisa/con_detalhe.asp?ID=159116&vHistoryNovo=sim}
}