@book{138081,
	author = {FISHER, JOHN G.},
	title = {BENCHMARKING PARA OTIMIZAR O DESEMPENHO},
	publisher = {CLIO},
	year = {C1996},
	address = {SAO PAULO},
	edition = {1 ed.},
	note = {2ª REIMP.. TRADUCAO DE: HOW TO IMPROVE PERFORMANCE THROUGH BENCHMARKING.},
	url = {https://www.santoandre.sp.gov.br/pesquisa/con_detalhe.asp?ID=159615&vHistoryNovo=sim}
}