@book{143507,
	author = {BROWN, SANDRA LYNN COX, 1948 and SAUER, ALYDA CHRISTINA},
	title = {CLIENTE INESPERADA (UMA)},
	publisher = {ROCCO},
	year = {2010},
	address = {RIO DE JANEIRO},
	edition = {1 ed.},
	note = {TITULO ORIGINAL: TOUGH CUSTOMER.},
	url = {https://www.santoandre.sp.gov.br/pesquisa/con_detalhe.asp?ID=165180&vHistoryNovo=sim}
}