@book{22494,
	author = {CALDERARO, MARTHA},
	title = {ETIQUETA E BOAS MANEIRAS},
	publisher = {NOVA FRONTEIRA},
	year = {1991},
	address = {RIO DE JANEIRO},
	edition = {8 ed.},
	url = {https://www.santoandre.sp.gov.br/pesquisa/con_detalhe.asp?ID=29303&vHistoryNovo=sim}
}