@book{40133,
	author = {MIRANDA, ROBERTO LIRA},
	title = {QUALIDADE TOTAL},
	publisher = {MAKRON BOOKS},
	year = {C1995},
	address = {SAO PAULO},
	edition = {1 ed.},
	note = {NOTAS DE RODAPE},
	url = {https://www.santoandre.sp.gov.br/pesquisa/con_detalhe.asp?ID=51263&vHistoryNovo=sim}
}