@book{54566,
	author = {MARKHAM, URSULA, 1941- and LEAL, BETH},
	title = {COMO LIDAR COM PESSOAS DIFICEIS},
	publisher = {MANDARIM},
	year = {1999},
	address = {SAO PAULO},
	edition = {1 ed.},
	note = {SUMARIO. INDICE REMISSIVO},
	url = {https://www.santoandre.sp.gov.br/pesquisa/con_detalhe.asp?ID=68526&vHistoryNovo=sim}
}