@book{63951,
	author = {MANN, NANCY R. and SANTOS, JOSE CARLOS BARBOSA DOS},
	title = {DEMING: AS CHAVES DA EXCELENCIA},
	publisher = {MAKRON BOOKS},
	year = {C1992},
	address = {SAO PAULO},
	edition = {1 ed.},
	note = {INCLUI INDICE.},
	url = {https://www.santoandre.sp.gov.br/pesquisa/con_detalhe.asp?ID=79162&vHistoryNovo=sim}
}