@book{78126,
	author = {DELLARETTI FILHO, OSMARIO and DRUMOND, FATIMA BRANT},
	title = {ITENS DE CONTROLE E AVALIACAO DE PROCESSOS},
	publisher = {FUNDACAO CHRISTIANO OTTONI},
	year = {1994},
	address = {BELO HORIZONTE},
	edition = {1 ed.},
	url = {https://www.santoandre.sp.gov.br/pesquisa/con_detalhe.asp?ID=93766&vHistoryNovo=sim}
}