@book{84547,
	author = {STONE, MERLIN, 1948 and WOODCOCK, NEIL},
	title = {MARKETING DE RELACIONAMENTO},
	publisher = {LITTERA MUNDI},
	year = {2002},
	address = {SAO PAULO},
	edition = {4 ed.},
	url = {https://www.santoandre.sp.gov.br/pesquisa/con_detalhe.asp?ID=100367&vHistoryNovo=sim}
}