@book{92354,
	author = {MASSENGILL, REED},
	title = {CONSTRUINDO A AMERICAN EXPRESS: 150 ANOS DE REINVENCOES E ATENDIMENTO AO CLIENTE},
	publisher = {AMERICAN EXPRESS COMPANY},
	year = {1999},
	address = {NOVA YORK},
	edition = {1 ed.},
	url = {https://www.santoandre.sp.gov.br/pesquisa/con_detalhe.asp?ID=108396&vHistoryNovo=sim}
}