@book{94974,
	author = {BEE, FRANCES and BEE, ROLAND},
	title = {FIDELIZAR O CLIENTE},
	publisher = {NOBEL},
	year = {2004},
	address = {SAO PAULO},
	edition = {1 ed.},
	url = {https://www.santoandre.sp.gov.br/pesquisa/con_detalhe.asp?ID=111061&vHistoryNovo=sim}
}