@book{98389,
	author = {CALDERARO, MARTHA},
	title = {ETIQUETA E BOAS MANEIRAS},
	publisher = {NOVA FRONTEIRA},
	year = {1989},
	address = {RIO DE JANEIRO},
	edition = {7 ed.},
	url = {https://www.santoandre.sp.gov.br/pesquisa/con_detalhe.asp?ID=114548&vHistoryNovo=sim}
}